Privacy Policy hoki178 –
Member Personal Data Protection

1. Introduction

Hoki178 ("our", "Platform") takes the privacy of every member who uses our services very seriously. This Privacy Policy has been established to clearly and transparently explain how we collect, use, store, disclose, and protect your personal information when you use the hoki178 website and mobile app.

This policy applies to all hoki178 platform users regardless of how they access it — whether via web browser, iOS app, or Android app. By continuing to use our platform, you acknowledge that you have read and fully understood this Privacy Policy.

We are committed to ensuring that the collection and processing of your personal data complies with the Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. Privacy is not merely a legal obligation for us — it is a core value that shapes how we build and operate this platform.

2. Information We Collect

Hoki178 only collects information strictly necessary to operate the platform, fulfil legal obligations, and deliver the best experience to our members. There are two main categories of information we collect:

Information You Provide Directly

This includes all information you enter when registering an account, completing your profile, carrying out financial transactions, or interacting with our support team — such as full name, MyKad number, date of birth, email address, phone number, residential address, and bank account details for deposit and withdrawal purposes.

Automatically Collected Information

When you use the hoki178 platform, our system automatically records technical information such as your IP address, device type, operating system, browser type, pages visited, session time and duration, and general usage patterns. This information is used solely for security purposes, fraud detection, and improving the user experience.

3. How We Use Your Data

All personal data we collect is used solely for lawful and specific purposes. Below is a list of the primary purposes for which hoki178 uses your data:

• Account management: Create, verify, and manage your member account, including mandatory KYC processes.
• Transaction processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Customer Support: Identify you and resolve any enquiries or complaints you submit to our team.
• Platform security: Detect and prevent fraudulent activity, money laundering, and any misuse of the platform.
• Legal compliance: Meet our obligations under applicable laws, including reporting requirements to relevant authorities.
• Service communications: Send important notifications related to your account, transactions, promotions, and policy updates.
• Platform improvement: Analyse usage patterns in aggregate to improve platform features, performance, and design.

4. Data Sharing with Third Parties

Hoki178 does not sell or disclose your personal data to third parties for marketing or commercial purposes. However, there are specific situations where we may need to share your information with the following parties:

• Payment service providers: To process your deposits and withdrawals through authorised payment channels.
• Game software providers: Minimum information required to grant you access to games from our partner providers.
• Regulatory authorities: When required by law or a valid court order.
• Identity verification services: For KYC and fraud prevention purposes through trusted verification providers.
• Auditors and legal counsel: In the context of a legitimate legal review or audit involving platform operations.

All third parties we work with are bound by strict confidentiality agreements and data protection obligations. They are only permitted to use your data for the purposes specified in those agreements.

5. Cookies & Tracking Technologies

Hoki178 uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the platform to help us improve the user experience.
• Functional Cookies: Remember your preferences and settings, such as your preferred language and currency denomination.
• Analytics Cookies: Helps us understand overall traffic patterns and platform usage through aggregated, non-identifiable data.

You can manage your cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality and user experience of the hoki178 platform.

6. Data Security

Hoki178 continuously invests in high-grade security infrastructure to protect our members' personal data. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between users and servers.
• Encryption of sensitive data stored in databases using industry-standard encryption algorithms.
• Two-factor authentication (2FA) for member accounts and internal staff access.
• Multi-layered firewall and real-time intrusion detection and prevention system (IDS/IPS).
• Regular security audits and penetration testing conducted by independent security experts.
• Strict access control based on the principle of least privilege — only staff who genuinely require access to specific data are permitted to do so.
• Mandatory cybersecurity awareness training for all hoki178 staff.

While we take all reasonable precautions, no security system can guarantee 100% protection against all cyber threats. You are therefore encouraged to use a strong password and never share your account login credentials with anyone.

7. Your Rights as a Data Subject

As a hoki178 member, you hold certain rights regarding your personal data under Malaysia's PDPA and applicable data protection laws. The table below summarises these rights:

To exercise any of the above rights, please contact our data protection team through the support channels available within the platform. We may require you to verify your identity before processing any request relating to your personal data.

8. Data Retention Period

Hoki178 retains your personal data for as long as your account is active or as long as required to provide services to you. After an account is closed, we may still need to retain certain data for a period stipulated by law — typically between 5 to 7 years — for legal compliance, dispute resolution, and fraud prevention purposes.

Data that is no longer required will be securely deleted or anonymised in accordance with standardised data deletion procedures. Technical data such as server logs is typically retained for a shorter period of between 90 days and 12 months, depending on the data category.

9. Children's Privacy

The hoki178 platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data from individuals under 18 years of age. Should we discover that a child's data has been collected without our knowledge, it will be permanently deleted and the associated account will be terminated immediately.

If you are a parent or guardian and believe that your child under age has registered an account on our platform, please contact us immediately so we can take the appropriate action.

10. Privacy Policy Amendments

Hoki178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. Members will be notified of any material amendments via in-platform notifications or email at least 14 days before it takes effect.

The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Your continued use of the hoki178 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the hoki178 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly within the hoki178 platform
• Telegram: @hoki178support
• Privacy Email: [email protected]

For more information on platform usage rules, please refer to Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming us.